I forgot my password and can't log in.

If you have forgotten a username click "Forgot Username" link from the login screen, enter your specific details, click "Get Username". The username will be emailed to the email address provided when you created the account. If you have forgotten your password, enter your username on the login screen and click on "Forgot Your Password", re-enter your username, then enter the SSN and the e-mail [...]

Can I claim the Child Care Credit without the caregivers' SSN or EIN?

You can only efile this credit if you have the required information. If you are unable to obtain the required information from your childcare provider, you will be required to paperfile your return to take the credit. If your childcare provider refuses to supply a social security or EIN number, you can still claim the credit by demonstrating "due diligence" in attempting to secure the needed [...]

Why can't I take the standard deduction?

If you are Married Filing Separate, and your spouse has already filed and chosen to itemize their deductions, you are not allowed to take the standard deduction and are also forced to itemized. If you want to dispute this, you can print and mail your return to the IRS who will then decide if your spouse will be allowed to itemize, if they should split those deductions with you or if you will [...]

Error IND-509 Spouses SSN

If your error indicates that your spouse's SSN has already been used on another return, there are 4 common causes of this error: 1) You have incorrectly entered a SSN on your return, or 2) Your spouse filed a separate return, 3) Your spouses SSN has been claimed on another return (even by mistake), 4) You are trying to file an amended return. You can use our service to prepare an amended [...]

I have an error on the spouse's date of birth.

If you have an error that indicates your Spouse's date of birth does not match the IRS records, it is because the IRS uses the first four letters of the last name to verify the date of birth. Please first verify the information you entered for this individual to ensure it was entered correctly, as that is a very common cause of this error. Even if the name on your social security card does not [...]