How do I cancel a request for a refund transfer?

You cannot cancel a Refund Transfer (RT) request after a tax return is electronically filed and accepted by the IRS. The payment will be electronically sent though SBBT on your behalf as originally requested without exception. If your return is not already filed and accepted you may choose to pay for our services by credit card or through PayPal (be sure you are returned to OLT after you make [...]

Why Was My Credit Card Declined?

If you are brought back to the same payment page after entering your payment info, this means that your payment did not go through. You will need to enter the information again. Pay special attention to the numbers you are typing for the security code on the back. This number is out to the right of the magnetic strip and is not part of your card number. Please make sure the address [...]

I was charged twice for my return. Can you help me?

If you believe you have been double billed or have any issues with billing, please contact customer service and we will be more than happy to correct the [...]

Can you print and mail my forms to me?

We no longer offer printing services. You can log in and access your return from any computer with internet access and a printer for up to five years to print, view, or save copies as needed. If you have any further questions, please contact customer [...]

Is my information secure?

On-Line Taxes, Inc. stores your information securely on servers operated and maintained by OnLine Taxes. Our company and employees operate under very strict guidelines to protect your information and comply with IRS requirements. Extensive backup systems protect against data loss. All returns filed electronically are sent directly from OnLine Taxes to IRS computers over secure, private [...]