Can I switch payment options?

If you paid by credit card or PayPal, you cannot change payment options. If your return has not yet been accepted by the IRS and you originally chose RT you can change your payment option. You cannot change your bank product option once the tax return has been accepted by the IRS. Please note: A refund transfer works like this: Once the IRS sends the tax refund to TPG (3rd party bank [...]

What is a refund transfer?

Refund Transfers (RT) are not loans. Your money may be available in 9-16 days from the filing date of your tax return. An RT is a temporary account established at Santa Barbara Bank Tax Products Group (TPG) under your name and social security number. When the IRS deposits your refund into your account at TPG, your money is paid to you (after preparation and bank fees are deducted) by ACH Direct [...]

Santa Barbara Tax Products Group(SBTPG)says they do not have my refund. Where is it?

In some cases the IRS holds tax refund deposits until an additional review of the tax return is completed. We suggest contacting the IRS at 1-800-829-1040 and asking for a supervisor to look at your account information to clarify the procedure as to how the refund will be handled. You may also contact the federal offset office at [...]

What is the status of my refund transfer request?

Log into your return and look for Santa Barbara bank and Trust link in the Summary page once your return is accepted. You can also go directly to the TPG and Trust web site to check on the status of your Refund Transfer (pay from refund): https://cisc.sbbtral.com/index.asp or by calling 877-908-7228. Please know you will be asked for information to verify your identity. The Santa Barbara Bank [...]

My refund amount is less than the amount I expected.

The IRS may have sent less than expected. If that is the case the IRS will notify you at the address listed by mail on the return as to why the refund was reduced. As the IRS does not tell us due to privacy laws, OLT and TPG cannot give you details on why the IRS did not send the full refund. You can call the IRS at 1-800-829-1040. If you have received a refund amount of more or less than you [...]