Why is my return not supported for e-file?

Our company supports nearly all forms allowed for e-file. Although we expand our site each year to support more forms and more items within those forms, we have limited some functions in an effort to keep our costs low. We will continue to add more each year to provide you with further services. In addition, there are some items that are not supported by e-filing and must be paper filed. We have [...]

When should I consult an accountant?

Our dedicated customer service department offers assistance on how to use or navigate our software. We can also help you find the instructions for all forms and other helpful information. We are not accountants and if you have a tax law questions, you should consult with a tax accountant. We will also offer assistance in correcting errors codes to get your return successfully filed. We do not [...]

How do I use your software to complete and file my tax return?

You can create an account (start now) to do this years tax return by selecting a username and a password. Then, you must agree to our User Agreement. This starts an interview process that prompts you for the information needed to complete your tax return. Please print the username and password screen when prompted. You need this information for future logins. Also, record your responses to the [...]

How do I make changes on my return after it is accepted?

Once you have queued your return for transmission, you can not make changes to any information unless it is returned for correction(s). This is a security feature for your protection. It generally takes 24-48 hours to hear back from the IRS regarding the status of your return. You can also log into our site to get a status message regarding your return. Once your return is accepted by the IRS, [...]

Do I have to download anything?

Our software is an interactive, online tax preparation product using a simple interview process to guide you through the return. Unlike products you buy in the store and load onto your computer, our software resides on our server and works interactively with you to complete your return without loading anything on to your computer. As you answer questions, your data is stored securely on our Web [...]