Why do I have an error for student loan interest?

This error can be caused by filing married filing separately (MFS) and trying to claim your student loan interest, which is not permissable. You are not eligible to claim student loan interest on your return when your filing status is married filing separate. How to correct this error: From our homepage, click on sign in to access your account. Click on the current return that is rejected [...]

Why am I getting an error on my education credit?

One of the reasons you can get an error on your education credit is that your adjusted gross income exceeds the amount allowed in order to claim Education Credits. If you adjusted gross income is greater than the amounts listed below you will not be allowed to claim an education credit this tax season. CriteriaAOTCLLCTuition and Fees Deduction**view IRS.gov to verify extension to 2021 (if [...]

Why do I have a child tax credit error?

This error indicates your relationship to the qualifying dependent for child tax credit is invalid. In order to claim the child tax credit, your relationship to the qualifying child must be: daughter, son, foster child, grandchild, sister, brother, niece, or nephew and the dependent's age must be under 17. These are the only selections permitted for qualifying relationship. Your stepchild is [...]

How do I fix the taxpayer ID on my 1099R?

The Payer Identification Number on a 1099-R must match the 1099-R. The entry must be numeric. There are no other characters entered and the ID has to match the Name of the Payer. How to correct this error: From our homepage, click on sign in. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in, click on the [...]

W2-G information error

The most common problem is the Payer Identification Number on the W-2G being mistyped into the program. The entry must be numeric (do not include a hyphen if included on your form). No other characters allowed in this field. The number is matched to the Payer Name Control which must also be typed in correctly to match this ID. How to correct this error: From our homepage, click on sign in [...]